Diverse Lives, Diverse Needs

2.0 Training Contact Hours

Our society is becoming more diverse—not only in terms of race and ethnicity, but also in terms of how people identify themselves. What used to be a relatively simple question, “Who are you?” can now open the door to a wide range of answers. The AASC Code of Ethics states that “Service Coordinators shall have an ethical obligation to have a knowledge base of their residents’ culture and background, and be sensitive to the diversity of their residents, encouraging acceptance among different cultural groups.” In this module, we will explore diversity, cultural competence and overcoming stereotypes.


Tracy Whitaker, DSW, ACSW

Tracy Whitaker is the Associate Dean for Academic and Student Advancement at the Howard University School of Social Work.  Dr. Whitaker is the former Director of the Center for Workforce Studies & Social Work Practice at the National Association of Social Workers (NASW).   In that role, she was responsible for developing a national repository for consolidated and comprehensive social work labor force information; identifying trends that would support or diminish the adequacy of the social work workforce; collaborative agenda-setting with allied organizations and coalitions; and developing information for social workers that improves social work practice.  Dr. Whitaker directed the national benchmark study of licensed social workers in 2004 and was the lead author of five reports emanating from that study.  She also led the first compensation and benefits study of the social work profession in 2009. 

Dr. Whitaker’s career has also included work with individuals, organizations and community systems.  She has served as the executive director of a transitional center serving women who were experiencing homelessness, substance addiction and mental health issues; as a court monitor overseeing the deinstitutionalization of St. Elizabeth's Hospital and the simultaneous development of community-based mental health services in the District of Columbia; and as the deputy director of a federally-funded, national resource center that supported and examined issues related to the behavioral health of women across the life cycle. 

Dr. Whitaker received a BA in Political Science, an MSW and a DSW from Howard University.  She also holds certification from NASW’s Academy of Certified Social Workers. 


  1. Understand prejudice, bias and stereotypes.
  2. Understand diversity in helping others.
  3. Understand cultural competence and its importance to service coordination.
  4. Identify tools for promoting cultural acceptance within a residential community.
  5. Identify areas where further advocacy is needed to provide access to all minorities.

Online Module

When completing the on-line module you will be presented with learning objectives, brief cases, questions for reflection (not scored), and interactive lessons with hyperlinks to engage you along the way. Once you complete the lessons, you will be presented with the Post Test (which requires a score of 100%) and then the Module Evaluation, followed by the opportunity to print your Continuing Education Certificate. Modules remain available for your future reference once you have completed them.